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Returns & Exchanges

Return Policy 

  • All return goods must be done within 21 days for local orders and 30 days for international orders from the date of delivery.
  • Goods must be in new, unworn condition with tags and hygiene seal intact.
  • Goods that are not met with these conditions will be rejected.
  • Please email return reason and order number to returns@alignswim.com
  • All related shipping costs (including custom duty taxes) for return goods will be borne by the customer.
  • To ensure a successful return, all returns must be shipped back via safe and trackable shipping method.
  • Refunds on return goods will be processed in credit notes or exchanges only
  • All credit notes will be valid for 6 months.
  • Credit returns are allowed on all full-priced orders only (excludes items using promotion or discount codes/sale/clearance).
  • For credit returns, a $4 courier fee will be deducted as we offer free shipping in Singapore. Hence for subsequent return order delivery fee, it will be imposed on the return order.

Exchange Policy

  • Exchanges for sizes/styles are strictly allowed on: Regular-priced items or first-time promo order ($5 off).
  • Top ups/credit refunds will be based on item value.
  • Each order is only allowed to exchange once
  • Exchanges are to be made within 21 days for local orders and 30 days for international orders from date of delivery
  • All related shipping costs (including custom duty taxes) will be borne by customers.

    Defects

    • For defective items, do kindly email us at returns@alignswim.com with photos.
    • Do ensure that items are in new, unworn condition with tags and hygiene seal intact.
    • We will process full refund or do an exchange for defective items

    Showroom: Return & Exchange Policy

    • All items purchased from our showroom are final sale.
    • No returns/exchanges are allowed.
    • All promotional codes for online are exclusive for online purchases only.
    • Similarly, all promotional campaigns going on in our showroom are exclusive for offline purchases.

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    All returns should be dropped off or mailed back via a traceable method to: 
    (For drop-offs, please kindly make an appointment with us)
    Align Swim
    67 Ubi Rd 1, Oxley Bizhub#07-09, Singapore 408730