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Frequently Asked Questions

How do I contact you?
You may email us at contact@alignswim.com or DM us on Instagram @align.swim

Where are the swimwear made from?
Our fabric are imported from Italy while the pieces are ethically manufactured in Indonesia. All pieces are designed originally in Singapore.

Does all swimwear come with paddings?
Most of them come with removable paddings except the Renee Top. Renee is the first design that we came up with and we are extremely happy with how it turns out. We toyed with the idea of adding paddings however it just looked really bulky. Hence, we altered it to ensure that it covers the right places. Our designs are meant to be worn as comfortable as possible without worrying about a single thing! 

Is your brand sustainable?
Yes and we are proud of it! Our eco-friendly fabric (Econyl) are made from recycled materials from landfills and the ocean. We hope to spread awareness on sustainability issues in the fashion industry. Our packaging boxes and pouches are also designed to be reused for storage functions. Our swimwear pouches are also made from eco-friendly linen fabric, and we highly encourage everyone to repurpose them. #sustainablefashion

What is the best way to take care of the swimwear?
We highly encourage our customers to hand-wash them in light detergent and air dry them in the sun. Do separate light coloured swimwear from dark coloured pieces. Do avoid dryer, washing machine or especially ironing as they might damage the swimwear. 
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Paypal, Apple Pay and Hoolah. Hoolah allows 4 equal instalment plans spreading over 2 months at 0% interest!  We also accept Bank Transfer, PayNow or PayLah! (Payment instructions will be given upon checking out) 
What shipping methods are there?
You can self collect at our office at 67 Ubi Rd 1. We also offer FREE courier shipping in Singapore on all orders with no minimum spending. We do express next day delivery at $10 flat rate or same day delivery at $15 flat rate.

Do you ship internationally?
Yes, we do ship internationally!
We offer free international shipping above $180.
For orders below $180, it will be $18 flat-rate.
Express shipping will be an additional $35.
Please refer to our shipping policy here

How does your gift card works?
You may purchase them here and we will send the recipient (the person you wish to gift to) a voucher code for them to redeem on our site! The code will expire 1 year from purchase :) If you wish to order in other denomination, feel free to contact us at info@alignswim.com

Can I do an exchange or return on my item if it does not fit?
Certainly! Do check out our return policy here

What if my items are defective?
We will offer full refund or exchange for your defective piece. Please email us at returns@alignswim.com.

Can I cancel my order?
After order has been confirmed, we are not able to cancel your order. But if you wish to change your sizing or design, please email us at info@alignswim.com. 

Can I try on your swimwear pieces?
Yes, do check out our stockist page here

Do you do consignment?
We are happy to hear you out! Feel free to email us at info@alignswim.com for any business/merchandising opportunities!

How do I ensure that my sizes are accurate?
Our swimwear pieces are true to size but please gauge through the product measurements and also our sizing guide here.

For more questions, feel free to email us at info@alignswim.com.